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Cancellation policy
Cancellation & Safety policy
Please review our Cancellation Policy before booking
Your appointment time is reserved specifically for you. Late cancellations or missed appointments leave gaps in our therapists’ schedules that could have been offered to other clients. For this reason, we ask for the following:
- We require a minimum of 24 hours’ notice for any cancellations or changes to your appointment.
- Cancellations or changes made with less than 24 hours’ notice will be charged 50% of the appointment fee.
- Repeated late cancellations may result in the full appointment fee being charged.
- Cancellation fees cannot be billed to insurance and will be charged to the credit card on file.
- Our cancellation policy is outlined on our website, in reminder emails, and on the health intake form.
- If you are feeling unwell, please notify us at least 2 hours before your appointment so we can adjust our schedule.
- Clients with multiple late cancellations or failed payment attempts may be required to prepay for future appointments or book directly by phone.
How to cancel your appointment
If you are cancelling outside of our 24 hour cancellation time:
Cancellations made more than 24 hours in advance of your scheduled appointment time will not be charged a cancellation fee. You can log on to your profile in our online system and cancel your appointment. Or you can email or call us at [email protected] or 403 688 1561.
If you are cancelling your appointment inside of our 24 hour cancellation time:
There is a cancellation fee stated above. Please call 403 688 1561 If you do not reach anyone, you may leave a detailed message on our voicemail.
Cancellations made more than 24 hours in advance of your scheduled appointment time will not be charged a cancellation fee. You can log on to your profile in our online system and cancel your appointment. Or you can email or call us at [email protected] or 403 688 1561.
If you are cancelling your appointment inside of our 24 hour cancellation time:
There is a cancellation fee stated above. Please call 403 688 1561 If you do not reach anyone, you may leave a detailed message on our voicemail.
group bookings cancellation policy
To provide the best service to all our clients, we kindly request 48 hours' notice for cancellations of appointments involving 3 or more people. Appointments cancelled less than 48 hours before the scheduled time will incur the full appointment fees. This advance notice allows us to manage our schedules effectively and accommodate other clients who may be seeking appointments.
Should you need to cancel a booking in this category, please use our convenient online system. Alternatively, you can reach out to us via email at [email protected] or leave us a voicemail at 403 688 1561. We appreciate your understanding and cooperation in adhering to this policy.
Should you need to cancel a booking in this category, please use our convenient online system. Alternatively, you can reach out to us via email at [email protected] or leave us a voicemail at 403 688 1561. We appreciate your understanding and cooperation in adhering to this policy.
Zero tolerance policy on sexual harassment
Surveillance and Security
We use video cameras in public clinic areas (front desk, waiting room, hallways, and emergency exits) to protect patients, staff and clinic property. Cameras are not placed in private treatment rooms. Video is only reviewed when necessary (e.g., safety incidents, theft, or complaints). Footage is retained for 30 days unless required longer for investigations or legal reasons. Access to recordings is restricted to clinic management.
Contact for Questions: [email protected]
Contact for Questions: [email protected]